General Help
Application questions, onboarding issues, and account help should go through Discord support tickets.
SUPPORT
Support and Contact
Use the correct support route for faster responses: general help, rule reports, appeals, and technical issues.
Discord
Primary Contact
Tickets
Preferred Workflow
Private
Issue Handling
Support Routes
Use the right path so staff can triage quickly.
Rule Reports
Report issues after the scene ends unless it is a severe immediate issue.
Ban Appeals
Use the official appeal route in Discord. Appeals should be reviewed by someone other than the issuing staff member.
Technical Issues
Include error text, screenshots, timestamps, and what you already tried.
Escalation & Ticket Quality
Follow chain of command and provide facts, not drama.
Escalation Order
Start with Mods/Admins. Escalate to Owners only when the issue involves staff conduct or cannot be resolved normally.
What to Include
Date/time, names (if relevant), screenshots, POV, and a short factual summary.
Response Expectations
Response times vary by queue volume. Duplicate tickets or repeated pings can slow down handling.